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Frequently Asked Questions

Product Questions:

Tax Questions:

Purchase Questions:

PRODUCT DIFFERENCES


What is the difference between TradeLog 200 / 600 / 1500 and TradeLog?

TradeLog 200, 600 and 1500 have all of the same features as the full version of TradeLog with the exception that each data file is limited to a maximum of 200, 600 or 1500 total records. These limited versions are offered at a lower cost to allow semi-active traders to get a handle on their trading gains and losses just like the professionals.

The full version of TradeLog (unlimited records) includes support for Section 475(f) Mark-to-Market accounting.

Please note that one record equals one buy or sell transaction as reported on your online broker trade history report. Each partial fill is therefore counted as one record. So 100 round trip trades will count as 200 records or more.

You also need to include the number of open position transactions from the previous tax year as well as the number of trade transactions made in January of next tax year (required for proper wash sale calculations).

The total record limitation is per tax year, so with a TradeLog 200 subscription you can have 200 total trade records for 2013, 200 for 2014, 200 for 2015, and so on.

To upgrade from one version or record level to another please go to the Purchase page and enter your reg code. Your upgrade and/or renewal options will be displayed along with the pricing.

PLEASE NOTE: Upgrades from one version or record level to another are priced at the retail cost difference between the two versions. Upgrading from one version to another does NOT extend your one year subscription.


Supported Brokers


Is my broker supported?

To see if your broker is supported along with details of the type of import methods available, please see our Broker Imports support page.


Product Subscriptions


What is included in a TradeLog one-year subscription?

A one-year subscription to any TradeLog software product level entitles you to exclusive use of all of the trade accounting and tax functions as described on this website for a period of one full year from the original date of purchase.

You may use your TradeLog software for any tax year where trade history is available from your broker. Any record limits for the software version you purchased apply for each tax year.

How do I renew my TradeLog subscription?

To extend your subscription for another year, you may purchase a one-year subscription renewal at a 20% discount for a period up to 30 days after your subscription expires; after the 30-day period you may purchase a subscription renewal at full list price. To renew your subscription, go to our Purchase Page and enter your Registration Code in the section for Existing Customers, then click Get Pricing to view your renewal options.

Will my TradeLog software continue to operate after one year?

Only the viewing and reporting functions will continue to operate after your annual subscription expires. After that you will no longer be able to create new files, or add to or edit your current trade data files. One month prior to the expiration of a user's annual subscription, TradeLog will begin to show how many days are left in the subscription in the status bar at the bottom of the TradeLog window. You will also be notified via email that your subscription is about to expire.

What if I reach the trade record limit in my subscription?

If you purchase a record limited version of TradeLog and you later find you need more records for the tax year, then you can always upgrade to a higher record level. The upgrade cost is the difference in retail price between the level you purchased and the level you need. For example, if you purchased TradeLog 200 and find you need TradeLog 600, the upgrade cost will be the difference in retail price between those two levels. Upgrades do not qualify for discounts. Upgrades only apply to the existing subscription and do not extend your expiration date.

To purchase an upgrade: go to our Purchase Page and enter your Registration Code in the form for "Existing Customers", then click Get Pricing to view available options.

Tip: If you are eligible for renewal, then we recommend you go ahead and renew your subscription at the higher level and begin using the new registration code issued. This will be the best value.


System Requirements


What are the system requirements for running TradeLog?

Operating Systems: Microsoft Windows XP, Windows 7-10 (all versions)

Apple MacIntosh is Not Supported - However, some users have had success running Windows on a Mac. See the following article to learn more: Windows on a Mac

User Account Control: TradeLog software requires full user administrator access rights. See this article to learn how: How to run an application with administrator access.

Internet connection: An internet connection is required to install and register the software, for updating, and for most import and lookup features.

Firewall: Windows firewall is recommended. No additional firewall software is necessary. Firewall settings must allow TradeLog software full access to the Internet. Norton/Symantic security software has created problems for some of our users, and must either be configured properly, or removed completely as we have found that simply disabling it does not make the problems go away.

Thumb drives, Removable drives - TradeLog files cannot be run from these devices. However, the Backup/Restore functions will work with such devices.

Network drives - TradeLog files can be run from network drives provided the user has full admin rights to the network drive. Corporate networks are not supported.


Product Updates


Are software updates free?

Yes, software updates can be downloaded for free by registered users with an active subscription. We strongly recommend that users update their software regularly. Brokers frequently change the formats of their online trade history reporting which then requires our Development Team to issue software updates. In addition, we consistently add new features, supported brokers, etc. to our software in response to customer requests and feedback.

Please Note: We do not maintain an archive of setup files for older versions. Therefore, if your PC hard drive crashes, you must download the latest update from our website. If your subscription has expired, you will need to purchase a renewal subscription for another year.

How do I update my software?

Software updates are a simple process. Connect to the internet and, from within your TradeLog application, click on the Help menu option, then choose Update. TradeLog will connect to our server and check for any available updates. If an update is available, the setup file will download and run automatically.

Users can also visit the Download Latest Update page on our website (this page is for registered users only). Simply enter your name, email address, and registration code (with dashes) in the fields provided and click the Download button. You will then be prompted to save the latest setup file to your computer. Once the download has completed, simply run the new setup file to install the latest version; this will overwrite your previous version. Your data files will not be affected. You will need to enter your registration code to 'unlock' the update.


Product Support


What support is included with my subscription?

An annual subscription to TradeLog software entitles the user to unlimited technical support. Support hours are 9:00AM to 5:00PM EST. As a courtesy to our valuable customers, we may choose to offer extended support hours during the busy weeks preceding a tax deadline.

Please note that we do offer limited phone support as the majority of support requests we receive require our Support Team to review the data in a user's TradeLog TaxFile in order to identify and resolve any issues. We strongly suggest that our users choose one of the following preferred methods of requesting technical support:

Supplying us with a complete description of the problem, what led up to it, and any supporting data (trade history files, etc.) will greatly speed up the issue resolution process. We reply to support requests via email. Most technical support issues are resolved within the same business day, provided we receive all of the necessary details from the user.

What are the limitations of our technical support?

TradeLog software requires that users have a basic understanding of computers and are able to follow the tutorials and instructions we provide in the software and on our web site. Occasionally we have users that require more extensive support because of a complex situation or lack of technical ability. We strive to give our users as much support as is reasonable but if the required support extends beyond "technical software support" and becomes basic computer instruction or accounting services, we will refer the user to an Approved TradeLog Service Provider.

We expect our Support Team to conduct themselves in a professional manner at all times and we ask that our users do the same when interacting with members of our Support Team. We do not tolerate obscene, abusive or threatening language or requests for illegal tax reporting practices. We reserve the right to refuse support in such cases.


Filing your Taxes


For Mark-to-Market questions, please see our Guide to Mark-to-Market Accounting resource.

How can I e-File my taxes using TradeLog generated reporting?

The easiest method is to electronically file using Form 8453. This method can be used with TurboTax® or TaxACT® as well as many other popular software solutions. Our users have found this method to be the easiest and most accurate.

See our User Guide for more details: Electronic Filing (e-File)

How do I get a Schedule D for filing with my tax return?

TradeLog produces an IRS ready Form 8949 for Schedule D for both short-term as well as long-term capital gains.

The totals from Form 8949 flow onto your Schedule D. Simply enter the totals from Form 8949 columns (d), (e), (g) and (h) to your Schedule D, Part I, lines 1, 2, 3 for short-term, and Part II, lines 8, 9, 10 for long-term.

The report generated by TradeLog should then be printed and attached to your IRS Schedule D to file your taxes.


Exporting to Tax Software such as TaxACT® and TurboTax®


How do I export my TradeLog reporting to tax software such as TaxACT®, TurboTax®, or other tax software programs?

TradeLog provides exports for Form 8949 reporting which can be imported into the most popular tax software programs, including TaxACT® and TurboTax®.

Each tax software program has its own limitations in regards to importing data. Therefore, we make no guarantee that you will be able to import data into a third-party program. However, most TradeLog users are able to e-File using the instructions we provide and particularly our recommended methods.

See Electronic Filing (e-File) instructions.


Accurate Wash Sale Calculation


How does TradeLog handle Wash Sales?

TradeLog calculates wash sales according to the IRS rules for taxpayers which differ considerably from the IRS rules for brokerage Form 1099-B reporting. For a detailed explanation, please see our Definitive Guide to the IRS Wash Sale Rule.

TradeLog features a simple procedure that automatically calculates wash sales and wash sale loss deferrals to the next tax year, and closes your data file for the current tax year. In order for TradeLog to properly calculate wash sales, trades from January of the following tax year must be imported into the TaxFile prior to running the "End Tax Year" procedure.

All wash sales generated throughout the tax year will be calculated and added to your TradeLog reporting. Any wash sales that need to be deferred will be automatically moved to your next year data file as a wash sale deferral record (marked with a "W"), along with any open positions and your January of next year trades. This next year TaxFile will be created automatically by the procedure.

Your current year TaxFile is now ready to run the tax reporting complete with wash sale details to be filed with your tax return.

How do I reconcile with my brokerage 1099?

TradeLog includes a 1099 reconciliation process to help confirm the accuracy of the imported trade history and subsequent tax reporting generated by the software. TradeLog prompts you to enter key data from your broker-provided 1099-B. The software then produces a reconciliation report that reconciles gross proceeds totals.

TradeLog cannot reconcile cost basis or wash sale adjustments because the 1099-B does not provide verifiable information for accounting purposes. This is one of the reasons the 1099-B is not used by many leading trader tax CPAs. Click here to learn more.


Mark-to-Market Accounting


What is Section 475(f) mark-to-market tax accounting?

Electing Section 475(f) for mark-to-market (MTM) accounting is the wise choice for the professional trader in securities for the following major reasons:

Please see our Trader Tax Topic: Mark-to-Market Accounting.

How do I get a Form 4797 for filing my tax return?

TradeLog produces a Gains and Losses report with a similar format as the IRS Form 4797.

Click here to see a sample TradeLog Form 4797 Attachment report in *.PDF format.

MTM traders are required to price all open positions to year end market prices, therefore, all positions are held for one year or less and are considered "short-term". Gains or losses from marking to market securities and commodities held at the end of the tax year are considered "ordinary". These are reported on Part II (Ordinary Gains or Losses) of Form 4797.

Simply enter the Gains and Losses report totals to Part II, Line 10, columns (d), (f) and (g) on Form 4797. Put a note in column (a) (Description of Property) as follows: "Trader - see attached".

The report should be printed and attached to the official IRS Form 4797 for tax filing.

Please see How to Report Gains and Losses on IRS Form 4797 for more information.


TradeLog Product Guarantee


What is your product guarantee?

Cogenta Computing Inc. guarantees that TradeLog software will do everything that is advertised on this website.

Please note that the need for updates to our software is inevitable due to brokers changing the formats of their online trade history reporting and our adding new features to the software in response to customer requests and feedback. Updating your TradeLog software is a quick and easy process.

If you are contemplating a TradeLog purchase but are unsure of whether or not it will meet your needs, please download our 30-Day Free Trial Version. You can use the trial version to set up your broker accounts, import your trade history and view the reporting and portfolio management features offered in the software. This version has been provided to help you make an informed decision to purchase TradeLog and to confirm that it functions as advertised on our website.

How do I get a refund?

Money Back Guarantee

100% Money Back Guarantee

We know that you’ll be satisfied with TradeLog, but if for any reason, the product doesn’t fit your needs, we are happy to provide a full refund if your request falls within the first 48 hours of the initial purchase provided the user has not used the End Tax Year function in any of their TradeLog TaxFiles. If the End Tax Year function has been performed in a TaxFile, a refund will not immediately be granted and the request will be subject to the terms of our 30-Day Refund Policy below.

Refund Policy

30-Day Refund Policy

If within the first 30 days of purchase, the user has requested assistance with operational or performance issues and our Support and Development Teams have not resolved these issues to your satisfaction, the full purchase price will be promptly refunded. We will not grant refunds to users who refuse to give us a reasonable chance to resolve any software issues they are experiencing or offer additional training to help them understand how to use the software. The majority of user requests for assistance are resolved in just a matter of a few minutes, and our customers generally appreciate our quick response.

Why should you trust that we’ll issue a refund?

We have never kept a customer’s money who has asked for it back within the 48-hour evaluation period. Each week, we have a wide range of customers who purchase the software assuming it will fit their needs. In a very few cases, for a variety of reasons, TradeLog ends up not being what the customer expected, or not exactly the best fit for accomplishing their goals. Typically, our Support Team can quickly guide the customer through any confusion, but there are cases where TradeLog might not be the perfect fit.

In more than a few of these cases, we find that customers ask for a refund thinking that TradeLog won’t allow them to get a certain result, when in fact, the software can deliver that result. For this reason, if a customer requests a refund, we will politely ask for a brief explanation of why they feel that TradeLog won’t work for them. This ensures that they aren’t missing or misunderstanding a function or feature that would fill their needs. By asking the customer why they would like a refund, we are able to guide the direction of TradeLog's future development based on the feedback they provide.

Please note that a TradeLog software purchase is NOT a 30-day trial of the software. We have provided a 30-Day Free Trial Version to allow potential users to evaluate the software prior to purchasing. If you are contemplating a TradeLog purchase but are unsure of whether or not it will meet your needs, please download this version.


Your Security


How do you protect my security?

Secured by Comodo The TradeLog purchase page is secured by a Comodo PositiveSSL CA 2 Secure Server Certificate (SSL certificate) and is encrypted with 256-bit encryption.

The SSL (secure sockets layer) protocol is the Web standard for encrypting communications between users and SSL e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data.

SSL provides consumers with the confidence that private data sent to this website, such as credit card numbers and personal information, are kept confidential.

Customers know when they have an SSL session with a website when their browser displays the little golden padlock and the address bar begins with https rather than http.

Sensitive information such as taxpayer identification numbers (SSN/EIN) and brokerage account login information is encrypted and stored in the TradeLog data files located on the user's PC. User data files are not sent to us automatically, or stored on our server. In the event the user sends their data file to TradeLog support, the entire process is handled securely via SSL, and since the file is encrypted no one else can access that information.


Your Privacy


How do you protect my privacy?

At Cogenta Computing Inc. we are committed to protecting your privacy. The information you provide us is used to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we need to process an order and how do we use it?
When you order, we need to know your name, e-mail address, mailing address, phone number, credit card number and expiration date. This allows us to quickly process and fulfill your orders and to notify you of your order status, as well as provide any necessary customer service.

Cogenta Computing Inc. DOES NOT keep any records of your credit card information.
Once an amount has been approved by your credit card company, the only personal information that we keep on file is your name, e-mail address, mailing address, and phone number.

How does Cogenta Computing Inc. protect customer information?
When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. SSL is the most widely accepted form of encryption for online transactions. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will Cogenta Computing Inc. disclose the information it collects to outside parties?
Cogenta Computing Inc. does not sell, trade or rent your personal information to others. Cogenta Computing Inc. may provide these details when required to do so by law enforcement agencies.

In Summary
We are committed to protecting your privacy. We use the information you provide us to make buying/registering at Cogenta Computing Inc. possible and to enhance your overall shopping experience.

Your Consent
By using our website, you consent to the collection and use of this information by Cogenta Computing Inc. If our privacy policy changes, we will post those changes on this page to keep you informed on what information we collect, how we use it, and under what circumstances we disclose it.



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